Terms and Conditions
Last Updated: January 27, 2025
Welcome to Annabelle Pain ("we," "us," or "our"). These Terms and Conditions govern your use of our website, www.shapefutura.com ("Website"), and the coaching services we provide. By accessing or using our Website and services, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Information
Business Name: Annabelle Pain
Business Type: Sole Trader
Location: Barcelona, Spain
Website: www.shapefutura.com
2. Services Offered
We provide 1:1 coaching services that clients book directly through our Website. Our process includes:
A complimentary discovery call ("Session 0") to determine if we are a good fit to work together.
Customized coaching sessions based on the coachee's needs, agreed upon during the discovery process.
Each coaching session lasts 1 hour, more or less, depending on the coachee’s needs.
Each session may happen in vivo or video-conference.
Limitations and Disclaimers:
Coaching is a collaborative process and is co-created by the coach and the coachee. The coachee leads the process, and outcomes are not guaranteed.
Our coaching services are not a substitute for consulting, mentorship, or therapy.
3. Obligations
By using our Website and services, you and we agree to:
Use our services only for lawful purposes.
Respect the confidentiality of the coaching relationship.
Not misuse our Website or services.
Respect the intellectual property rights of our content, including text, images, and branding.
4. Payment Terms
Session 0: Complimentary (0 €).
One-hour coaching session: 120 €.
Customized packages: Available upon request.
Cancellation, Refund, and Rescheduling Policies:
Cancellations: Sessions must be canceled at least 24 hours in advance to avoid penalties. Late cancellations may result in a 50% charge or forfeiture of the session fee.
Refunds: Payments are non-refundable except in cases of technical issues or errors on our part. Refunds will be processed within 7 business days.
Rescheduling: Sessions may be rescheduled at no additional cost if requested at least 24 hours in advance. Late rescheduling may incur a fee or forfeit the session.
5. Liability Limitations
We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
We are not responsible for delays or interruptions caused by events beyond our control (e.g., force majeure).
Coaching outcomes depend on the coachee’s active participation and commitment.
6. Intellectual Property
All content on this Website, including text, images, and branding, is the property of Annabelle Pain unless otherwise stated. Users are prohibited from reproducing, distributing, or modifying this content without prior written consent.
7. Jurisdiction and Governing Law
These Terms and Conditions are governed by the laws of Spain and the European Union. Any disputes will be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.
8. Amendments to the Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, with the "Last Updated" date updated accordingly. Continued use of our Website or services constitutes acceptance of the revised terms.
9. User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login information and ensuring that all activity under your account complies with these Terms.
10. Third-Party Services
We use third-party providers, including Squarespace (for hosting), Mailchimp (for newsletters), and Calendly (for scheduling). By using our services, you also agree to their terms and policies:
Squarespace Terms
Mailchimp Terms
Calendly Terms
11. Termination of Agreement
We reserve the right to terminate your access to our Website or services if you violate these Terms. Users may terminate the agreement by ceasing to use our services and Website.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Annabelle Pain
Provenca 25, 08029 Barcelona, Spain
bonjour@shapefutura.com
Thank you for trusting us with your coaching journey!